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I mean, how about my boring example from work the other day? I wanted to double check whether priority mail had guaranteed delivery timeframes before telling a customer that they did not and if she needed something by a specific day she should use UPS. When I searched “is priority mail delivery date guaranteed”, the first real answer, from USPS’s website, was a resounding no, just like I thought. Guess what Google’s AI told me? “Priority mail is a guaranteed service, so you can choose it knowing that your package will be delivered on the projected date.”
It’s fucking stupid. It’s wrong. It should not be at the top of search results.
To your first point: the person could be wearing a mask because they see immunocompromised in some way, which would be a protected class (disability). You can’t refuse to serve someone because they’re disabled and wearing a mask as medical equipment to supplement their ability to move about in crowds, just like you can’t refuse to serve a person because they’re disabled and using a wheelchair as medical equipment to supplement their ability to move around in crowds. That’s a lawsuit waiting to happen.