Because they’re not answering my support queries, and I’ve been having connectivity issues since the last two versions or so. Most of the time they’ve been pretty good, but if their desktop client can’t sync to their servers it’s of no use to me. Is anyone else having this problem?

EDIT: I would downgrade, but they recently changed the version numbers, so that’s adding to the confusion!

EDIT EDIT: I was considering going back to Thunderbird, but then the question of course is where to host my email (and please don’t suggest that I self host, that’s really beyond my capabilities!). Also, I think I read that K9 mail was supposed to rebrand to Thunderbird for Android, but it seems like it hasn’t happened yet. I just found this as well, about the supposedly forthcoming Thunderbird Sync:

We plan to support syncing of your email account definitions, credentials, signatures, saved searches, tags, tasks, filters, and most major preferences across multiple installations of Thunderbird on PC.>

Interestingly they don’t mention calendars . . .

    • Gaywallet (they/it)@beehaw.org
      0·
      6 months ago

      As a community, can we please stop this behavior? This isn’t an article, but even if it was an article, rushing to be the first person to leave a “gotcha”-style message doesn’t encourage a conversation. If you have an issue with a headline, it takes a trivial amount of time to explain what, specifically about the headline could be improved or wording that is more relevant to content that the author is presenting. You can also easily start a conversation about why sensationalizing the headline is damaging to individuals. By just pointing at wikipedia, or an xkcd, or leaving a comment like this, we’re encouraging reddit and twitter style vapid interactions which consist of who can make the best joke or flame the person who posted it the quickest.

      This doesn’t promote a nice environment, when every article is met with “LAW OF HEADLINES, NO”. It’s exhausting to see. In most cases the person sharing the article isn’t who wrote the article, so they aren’t actually in control of writing it. Yes, they can choose new words to put into their post, but this platform auto-populates most links with the headline from the article, making it trivially easy to just hit submit. Focusing on the headline draws attention away from the article itself and any useful or fruitful discussion that can happen as a result of discussing the content, rather than the often <.05% of the content of the article that the headline constitutes.

    • criitz@reddthat.com
      3·
      6 months ago

      This isn’t an article headline, it’s a discussion post. I’m not sure Betteridge’s law applies.

  • huginn@feddit.it
    2·
    6 months ago

    Yes

    If a company has decided to use reddit as the only way to get real support you have 2 choices: use reddit or stop using the product.

    At this point that’s their defacto official platform.

    Just because I hate Salesforce with the red hot passion of a thousand suns doesn’t mean that I refuse to call a help line.

    Make a reddit account, ask your questions, then leave. Ideally all with ublock origin running so they don’t get any ad money.

    • FfaerieOxide@kbin.social
      1·
      6 months ago

      If a company has decided to use reddit as the only way to get real support you have 2 choices: use reddit or stop using the product.

      If you use a product who would force the use of reddit to get support you have made the wrong one.

      Make a reddit account

      No, don’t.

  • whysofurious@sopuli.xyz
    2·
    6 months ago

    I might have a similar problem. I was not using their desktop apps for some weeks, but I updated recently after they released a totally new app on mac os (different name so now I have two apps, ok) which I think is related to their name change. Since then, I can’t login in the new (or old) desktop app no matter what (the error was some connection issue I believe). Haven’t reached out to support yet but it seems they are having some troubles in the transition?

    • hedge@beehaw.orgOPEnglish
      1·
      6 months ago

      I’m not sure what’s going on with them. I really like Tuta, I really do, but I feel that they often overpromise and underdeliver to a certain extent (not that I should be one to talk 🙄). I think part of the problem is that they don’t have enough staff. Something like quantum-proof encryption is nice, but it’s not ever going to be something that I notice as being useful. I’ve been waiting on TutaDrive, TutaNotes and similar things for quite some time now, and many other features that have been languishing on their roadmap for I don’t know how long.

      Well, what they told me to do, when they did finally answer me the last time, was to remove my stored account from the client and then add it back again. What didn’t work for me might work for you. I even deleted all the app data and reinstalled it, but that didn’t seem to help. In an earlier message they seemed to think the problem had something to do with IPv6 (?) even though (I think) I’m on IPv4. Do you use a VPN? If so that might also have something to do with it.

      I am looking elsewhere for email at this point, but the problem is is that they have a set of features that no other provider seems to be able to match. A comparable service will have everything they do except for something like custom domains, or it’s not open source, or has no calendar, or whatever. When they changed to “Tuta” I stupidly upgraded my account so that I could get a tuta.com domain (thought it would be fun, but never use it) and so now I’m paying $15 (!) a month (I need to be on that tier since it was the only one that had email templates, which I do use). I think if I had stayed on one of their “legacy plans” or whatever, I believe they said that they would continue to honor it, and not force me to upgrade or pay more than I already was. Caveat emptor, as always.