Also butted heads with a receptionist last year when my client was literally experiencing congestive heartfailure and she wanted to schedule him like 1.5 months out to see his specialist about having a defibrillator implanted. I said it was unacceptable and said he needed to be added to the emergency openings I know the providers reserve. She got a look on her face and said “But I need to get provider approval for that…” I told her “I think you better talk to the doctor then.”
Specialist eventually came over to scheduling and asked what was going on. The receptionist said what we wanted and asked if she would approve it, with a real dismissing inflection. The specialist said “Oh my god, yeah of course he’s approved for the emergency list…”
I’m not sure I understand what happened here. Was this all just because the receptionist didn’t want to ask for approval because it seemed like a hassle?
Yep… at least that was my guess. Didn’t want to pull the specialist back out of what she was then doing/didn’t want the hassle. But I was adamant that we weren’t going anywhere until she checked.
Some people are just finicky and I can’t really say for sure what her deal was, but her demeanor was just rude and like she didn’t have the time of day to give us…
It’s more prevalent in the industry than you’d like to think… Burnout is often linked with lack of empathy.
I worked exclusively with adults whose illness was severe enough that they were residing in various residential care facilities (RCFs) and assisted living facilities (ALFs) in my region.
I was a 3rd party and a mandated reporter and I can’t tell you how many times I hotlined facilities and did internal/DMH/DHSS reporting/assistance with investigations. Misallocation of Client funds was a common problem (especially at specific RCFs), medication errors/stealing Residents’ meds, neglect of facilities/cleaning, improper nutrition, and abuse and neglect were all too common…
At first I thought the same thing when I started that position, wondering why someone like that would even take those positions. But people are complicated and often shitty. Some people like to power trip, some people want to take advantage of the disadvantaged, some people’s self-care is so neglected by being over-worked that they no longer have the capacity, and some people are just assholes…
I’m not sure I understand what happened here. Was this all just because the receptionist didn’t want to ask for approval because it seemed like a hassle?
Yep… at least that was my guess. Didn’t want to pull the specialist back out of what she was then doing/didn’t want the hassle. But I was adamant that we weren’t going anywhere until she checked.
Some people are just finicky and I can’t really say for sure what her deal was, but her demeanor was just rude and like she didn’t have the time of day to give us…
What a fucking bizarre attitude to have when working in healthcare. Laziness in that area can cause deaths.
It’s more prevalent in the industry than you’d like to think… Burnout is often linked with lack of empathy.
I worked exclusively with adults whose illness was severe enough that they were residing in various residential care facilities (RCFs) and assisted living facilities (ALFs) in my region.
I was a 3rd party and a mandated reporter and I can’t tell you how many times I hotlined facilities and did internal/DMH/DHSS reporting/assistance with investigations. Misallocation of Client funds was a common problem (especially at specific RCFs), medication errors/stealing Residents’ meds, neglect of facilities/cleaning, improper nutrition, and abuse and neglect were all too common…
At first I thought the same thing when I started that position, wondering why someone like that would even take those positions. But people are complicated and often shitty. Some people like to power trip, some people want to take advantage of the disadvantaged, some people’s self-care is so neglected by being over-worked that they no longer have the capacity, and some people are just assholes…