It’s totally insane that employers expect me to believe you, poorly paid customer service worker, actually care about what I have going on and aren’t just going through the motions to pay your bills.

I respect the shit out of anyone who can put that show on. I certainly can’t do it.

To be fair, though, I only call customer service when I have a corner case that can’t be answered online and 9 times out of 10 I have to lovingly explain about four or five times what I’m even trying to ask because the customer service person is too busy groaning in their head because they assumed I asked something in the FAQ, cutting me off to answer questions I didn’t ask that don’t remotely help, etc etc.

Calling customer service is so weird. I have to pretend like I don’t know the customer service person hates me, and the customer service person has to pretend they’re my best friend. We all know it’s a sham, and really I don’t need them to care as long as they can hear me out and repeat corporate’s policy on whatever I asked, but it makes the people with money happy and they wouldn’t have it any other way, so we all keep pretending.

Like any new format it’s going to take time for everybody’s software to support it, that’s all.