A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
Exactly! If I am calling customer support, it’s because I have exhausted all other options of finding a solution to my issue, and I have a feeling I’m searching more extensively than the options that this AI is being fed. If I’ve reached the point of calling, I need someone that can think of a creative solution.
Exactly! If I am calling customer support, it’s because I have exhausted all other options of finding a solution to my issue, and I have a feeling I’m searching more extensively than the options that this AI is being fed. If I’ve reached the point of calling, I need someone that can think of a creative solution.