A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
The funny thing is that Apple chat support was a real person when I tried to create an account last week. Yes, they provided the normal directions to create and account which didn’t work through their account creation website, through an iPad’s settings, or whatever the third option was, but it was very clear it was a real human being.
Ended up finding a suggestion from reddit to go through iTunes and that worked. They use real people to provide the official directions that don’t work!
Yeah, there are some things that have to happen on the phone (Account recovery is one, because it’s a special department and most IT has no way to do anything. They can’t even really do it in the store because they don’t have the access.) But their chat isn’t bad when I’ve had to use it.
Introducing Apple Intelligence Genius. Now you can get technical support from the comfort of your home. We think you’re going to love it.
(It does nothing but tell you to reset your pram and turn it off and on again.)
“You don’t need a 3.5mm headphone jack. We’re removing it, and you’re going to like it”.
But I have several pairs of really nice, expensive headphones that need it.
“You will use this awkward dongle, like it, and thank us for our generosity”
Thanks! I love it!
Ah yes, the Lightning to 3.5 dongle. Which I’ve had to buy like 6 of because I keep losing the stupid thing.
You’d almost think that was the point, but
The funny thing is that Apple chat support was a real person when I tried to create an account last week. Yes, they provided the normal directions to create and account which didn’t work through their account creation website, through an iPad’s settings, or whatever the third option was, but it was very clear it was a real human being.
Ended up finding a suggestion from reddit to go through iTunes and that worked. They use real people to provide the official directions that don’t work!
Yeah, there are some things that have to happen on the phone (Account recovery is one, because it’s a special department and most IT has no way to do anything. They can’t even really do it in the store because they don’t have the access.) But their chat isn’t bad when I’ve had to use it.