Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined

  • flamingo_pinyata@sopuli.xyzEnglish
    0·
    7 months ago

    with the virtual assistant earning customer satisfaction ratings at the same level as human agents.

    zero equals zero

    • eskimofry@lemmy.worldEnglish
      0·
      7 months ago

      To be fair if your human agents are earning a 0 you can only go up from there. So switching to AI is a no-brainer (lol)