Well, one might say the reviews constitute one point, a quirk like that isn’t born in a vacuum. Many of the “human errors”, if we may call them that, seem preventable if we include things like theft and the actual workplace. There are also so many tiny but impactful legal caveats (what actually constitutes mail fraud comes to mind) that it feels overpowering. If it were a private business, all this would be decried as an example of “monopoly syndrome”, heck Amazon (who I don’t respect any more) already has this criticism towards it.