dantheclamman@lemmy.world to Technology@lemmy.worldEnglish · 10 months agoCable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Clickwww.wired.comexternal-linkmessage-square24fedilinkarrow-up10arrow-down10
arrow-up10arrow-down1external-linkCable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Clickwww.wired.comdantheclamman@lemmy.world to Technology@lemmy.worldEnglish · 10 months agomessage-square24fedilink
minus-squareathos77@kbin.sociallinkfedilinkarrow-up0·10 months ago “Three out of four of the cable and broadband customers who called to cancel end up retaining some or all service after speaking with an agent.” Because threatening to leave is the only way to get a half-decent price?
minus-squareverity_kindle@sh.itjust.workslinkfedilinkEnglisharrow-up0·10 months agoHanging up in frustration and anguish counts as “retaining service”.
minus-squareTherouxSonfeir@lemm.eelinkfedilinkEnglisharrow-up0·10 months agoI doubt they have those metrics verified by an unbiased and qualified party.
Because threatening to leave is the only way to get a half-decent price?
Hanging up in frustration and anguish counts as “retaining service”.
I doubt they have those metrics verified by an unbiased and qualified party.