• jubilationtcornpone@sh.itjust.works
    link
    fedilink
    English
    arrow-up
    0
    ·
    11 days ago

    Somewhere in the not so distant future…

    Google Search: “Install printer driver windows 11”

    Result from random blog:
    “My first experience with printer drivers was 35 years ago. My grandma had an IBM PS2 that ran MS DOS and an HP Deskjet printer. It connected to the computer via a parallel port and printed a whopping 1 page per minute. Every year at Christmas, Grandma would print off her famous pecan pie recipe and we would all gather around the printer, eagerly listening to the sound of the print head slowly whooshing back and forth in anticipation of the tasty goodness to come. Blah blah blah. Five more pages of meaningless stories that have nothing to do with installing print drivers followed by a solution that only works for Epson printers.”

    • solsangraal@lemmy.zip
      link
      fedilink
      English
      arrow-up
      0
      ·
      edit-2
      11 days ago

      the funniest part of the story is the idea that anyone’s grandma in the 90s had a computer and printed recipes, instead of a handmade old growth hardwood box full of 100 year old recipes handwritten with a quill pen

      edit: nvm, my brain didn’t register the “in the future” bit

    • Halosheep@lemm.ee
      link
      fedilink
      arrow-up
      0
      ·
      10 days ago

      The final solution will be to renew your printer driver subscription at the low low cost of $15/month.

  • deranger@sh.itjust.works
    link
    fedilink
    arrow-up
    0
    ·
    11 days ago

    Applies to macOS as well. These official support forums are such garbage.

    Windows: did you run sfc /scannow and chkdsk? (This has never solved a single thing in my entire building PCs life, so since about 1999.)

    macOS: did you reset SMC and PRAM? (This is basically a fancy restart and with Apple Silicon devices, it is literally just a restart.)

    • Wild_Mastic@lemmy.world
      link
      fedilink
      arrow-up
      0
      ·
      edit-2
      11 days ago

      Same as the useless windows troubleshoot program that pop off every time a program crashes “Looking for the problem that caused the crash. Oh i found nothing”.

      I’m convinced it’s just those 2 pop ups and are placed just for giving the impression of doing something, but actually doing nothing.

      • LwL@lemmy.world
        link
        fedilink
        arrow-up
        0
        ·
        10 days ago

        I have very positive experience with that thing actually. It fixed many a wifi issue for me (interestingly, while also saying it couldn’t find the issue. It just fixed it. Probably ran something as part of its diagnostics that happened to also fix the problem)

    • DV8@lemmy.world
      link
      fedilink
      arrow-up
      0
      ·
      11 days ago

      It’s suggested more than it helps, especially on MS support pages, but for sure sfc fixes a particular set of problems. Out of about 16 times I’ve used it professionally it’s solved the issue about 12 or so times. (In 20 years, so damn you for making me feel old) And when it didn’t it’s usually because the file is also corrupt in dllcache.

      Chkdsk is/was useful, imho, if you run it with the /r parameter. In my experience it became irrelevant for user systems with ssd’s.

      Both are tools. Don’t blame the tool for being used for something they’re not meant for. You could technically use a power drill to hit nails in a wall, sometimes, but someone suggesting a power drill in place of a hammer doesn’t mean it’s a bad tool.

      • deranger@sh.itjust.works
        link
        fedilink
        arrow-up
        0
        ·
        11 days ago

        To be clear, it’s not that I’m saying sfc /scannow and chkdsk are altogether worthless, it’s just that they’re reflexively repeated as a solution to seemingly every issue posted on those forums. It’s more so the advice is frequently useless for the given issue, rather than the specific commands themselves.

  • BlueLineBae@midwest.social
    link
    fedilink
    English
    arrow-up
    0
    ·
    11 days ago

    For me, someone who uses a Mac for work but still has to use the office environment, it goes something like this:

    Google the issue

    Google the issue + office for Mac

    Find a forum about the exact issue I’m having

    Loads of people commenting having the same issue

    Expert answers and says “That feature is not available for Macs at this time. How about you post it as a suggestion for the devs at this link here>>>”

    Post is minimum 3 years old and there’s still no solution.

    Gee thanks.

  • Turret3857@infosec.pub
    link
    fedilink
    English
    arrow-up
    0
    ·
    11 days ago

    Searching for a Linux error: OP: Hi guys’, I have {situation }, how do I fix it?

    Reply 1: Theres no way to troubleshoot this! Theres not enough information! Reply 2: I have the exact same issue on the same OS Reply 3: Have you tried {solution for a 6 year discontinued linux Distro}

    Sometimes, You’ll find an arch forum post that is perfect though and that almost makes the rest of the process worth it

    • NiHaDuncan@lemmy.world
      link
      fedilink
      arrow-up
      0
      ·
      10 days ago

      Reply 1 is correct though; if you don’t post relevant logs, any solution given is just a guess. A helpful poster could make an educated guess, and you might get lucky and it’ll help but it also might not and then you’ll have to go to the logs anyways.

      That’s the problem with ms answers forum, they rarely care about logs and so many hey simple give 1-3 generic solutions that will solve ~50% of peoples problems. If you’ve taken even a single step off the path of most users their forums will be more often than not be useless.

      • Turret3857@infosec.pub
        link
        fedilink
        English
        arrow-up
        0
        ·
        10 days ago

        Its more reply 1 not telling you how to provide the information. If it wasn’t provided theres a good chance you dont know how to, and them being condescending about it doesnt help

    • Agent641@lemmy.world
      link
      fedilink
      arrow-up
      0
      ·
      10 days ago

      Here are some paraphrased ones I’ve actually encountered, back when I tried to make Linux work for me as a daily driver

      “Any Linux user knows how to do that, or if they don’t, they’re too dumb to use Linux”

      “RTFM!”

      “Why are you trying to do it that way? You should try doing it this completely other, much more difficult way.”

      “Why are you trying to use that application? You should use this one instead.”

      “You should reinstall (their preferred distro) and it will work fine”

      “You don’t seem to know what you’re doing”

      “This book on Linux command line for beginners might help”

      • Turret3857@infosec.pub
        link
        fedilink
        English
        arrow-up
        0
        ·
        10 days ago

        The “Why are you asking about X? Here’s Y” always infuriates me. I’ve been daily driving Fedora for almost 4 years now and the amount of people who say that shit drives me mad. There are instances where it makes sense but if its something like “Hi I’m using GNOME Boxes, how do I transfer files?” and the response is some shit likr “WHY ARENT YOU USING VIRT-MANAGER AND QEMU YOU FUCKING IDIOT”… Ugh…

        • Agent641@lemmy.world
          link
          fedilink
          arrow-up
          0
          ·
          10 days ago

          To be fair, that shit isn’t restricted to Linux. I was just reading a camping forum where a guy posed the idea of extending a roof box over above the windscreen of his car to fit more stuff, and one of the suggestions was “You should just get more compact, lightweight gear, maybe a smaller tent. Get rid of some of the luxuries. Leave the toaster oven and microwave at home.”

          I wanted to reach through the screen and slap that asshole.

    • Irelephant@lemm.ee
      link
      fedilink
      arrow-up
      0
      ·
      10 days ago

      Theres not enough information!

      Well maybe tell me what info you need instead of complaining about it?

  • magic_lobster_party@fedia.io
    link
    fedilink
    arrow-up
    0
    ·
    11 days ago

    Usually it goes like this:

    ”Hey I have this problem. I tried this solution, but it didn’t work. Any ideas?”

    ”The fix is easy: just do the thing you said you already done”

    And then radio silence.

    • pimento64@sopuli.xyz
      link
      fedilink
      arrow-up
      0
      ·
      11 days ago

      Hello madam,

      My name is Bobson Dugnutt and I am a third-party contractor with Microsoft Support. I will be assiduous to help with you today.

      I’m sorry, this feature is not planned at this time. You don’t need to be able to do that. Bitch ass.

      If this review was helpful, please click “Helpful” and vote 5 and tell my supervisor by filling out this brief survey and send a feedback email to our support centerfollow me an LinkedIn and come to my birthday party and be my friend. Thank you please.

  • Rentlar@lemmy.ca
    link
    fedilink
    arrow-up
    0
    ·
    11 days ago

    I wrote about it on my other account a year ago: https://lemmy.world/comment/5005611

    Hi, Micro$oft Community Advisor Alicia here!

    I’m sorry to hear that your software occasionally crashes. Trying some of these steps may help you:

    • Go to Windows Update and search for the latest drivers
    • Run ‘sfc /scannow’ in command prompt
    • Reinstall Windows

    Please mark my post as “Answer” if this helped you solve your problem! Thank you!

  • .Donuts@lemmy.world
    link
    fedilink
    arrow-up
    0
    ·
    edit-2
    11 days ago

    I can’t believe they are getting away with so many bullshit non-solutions to the point where you wonder if they even know how to read.

    I wonder if they trained AI on this. Might explain some things

    • sasquash@sopuli.xyz
      link
      fedilink
      arrow-up
      0
      ·
      11 days ago

      I kinda like the MS Support Forum. If it’s in my results, I don’t open it for the solution. I just want to see the braindead support answer and the countless complains about it for fun. It’s amazing how stupid these threads are and even more amazing that MS doesn’t care.

  • Doombot1@lemmy.one
    link
    fedilink
    arrow-up
    0
    ·
    11 days ago

    What wasn’t included is that neither of the suggestions actually do anything, of course

  • Rhaedas@fedia.io
    link
    fedilink
    arrow-up
    0
    ·
    11 days ago

    Forgot the replies from both the original requester as well as a number of other people who state this didn’t work at all, or isn’t remotely close to what they were asking. The 7 people who marked this as helpful must be other Microsoft “experts” giving their own useless help. And what I really love is how if I get to this page a simple back click won’t get me out, I have to pull down the history to go back to the search page because they have a reload loop built in to trap you.

    • OutlierBlue@lemmy.ca
      link
      fedilink
      English
      arrow-up
      0
      ·
      10 days ago

      And what I really love is how if I get to this page a simple back click won’t get me out, I have to pull down the history to go back to the search page because they have a reload loop built in to trap you.

      Hi there, thanks for your question.

      I’m a volunteer helper answering questions on behalf of Microsoft. I will endeavor to do my best to get to the bottom of your problem. To break free from the reload loop, you’ll need to format your hard drive and install Linux. You’ll still get stuck in loops, because this in no way changes how webpages work, but it will put you one step ahead of all these other poor assholes asking for help on Microsoft Support Forums.

      Please mark this reply as helpful so I’ll get more MicroCents so I can one day buy my freedom from the licensing subscriptions I’m forced to pay for so I can keep using stuff I already bought.

  • rickyrigatoni@lemm.ee
    link
    fedilink
    arrow-up
    0
    ·
    11 days ago

    “Have you used driver doctor to update your drivers? Do this first and tell us if problem is fixed.”