To each their own, I suppose. I love GOGs efforts, and I love the convenience of being able to purchase old games there and know they are pre-patched (sometimes with unofficial patches), made compatible with modern systems and play-ready. Their launcher/store is whatever, but I don’t think I’ve ran into any game where it’s required to run it to launch.

Bad customer service is unfortunate, however. I’ve never personally had to deal with them but that does suck.