I’m sure it’s different with enterprise contracts, but VMWare support was next to useless when I used to pay for it on 20 servers. Not once did a problem get solved, and some of them must have been pretty widespread bugs from what I recall.
It’s not different really. Either it is obvious and you don’t need them or its your hardware vendor’s fault (according to them). Still better than Oracle’s software support, which is not a high bar.
I’m sure it’s different with enterprise contracts, but VMWare support was next to useless when I used to pay for it on 20 servers. Not once did a problem get solved, and some of them must have been pretty widespread bugs from what I recall.
This seems to be common among most software/hardware vendors these days. I can’t get good support from Microsoft, Citrix, Juniper, Cisco, etc.
It’s not different really. Either it is obvious and you don’t need them or its your hardware vendor’s fault (according to them). Still better than Oracle’s software support, which is not a high bar.
Did you try to reboot?
/s