As someone on the other end of this, it’s incredibly frustrating when tickets are submitted, detailed issues provided, and then nothing happens for weeks only to be met with an “are you still having that problem we didn’t fix?” Reply, then asking for all the information present in the ticket, only to have the problem continue to not be fixed. No, it is not a user error when Adobe can’t validate an enterpise license or teams cannot make a voice call without crashing.